Returns, Refunds & Consumer Guarantees Policy

This policy applies to purchases from Skillset Studio delivered to customers in Australia and New Zealand, subject to the delivery availability shown at checkout.

Change-of-mind returns

Skillset Studio does not offer refunds or exchanges for change of mind.

This includes where you:

• order the incorrect size
• change your mind about a design, colour, style or product
• decide an item does not suit you or fit as expected, where it matches the applicable size guide
• no longer want or have use for an item
• do not personally prefer the fragrance of an air freshener, where the scent is as described.

Please check product descriptions, images and size guides carefully before placing your order.

This policy does not affect your rights where an item is faulty, damaged, incorrectly supplied, unsafe, or does not match its description or applicable size guide.

Faulty, damaged, incorrect or misdescribed items

Skillset Studio products are covered by consumer guarantees under Australian Consumer Law and New Zealand’s Consumer Guarantees Act.

If an item is faulty, damaged on arrival, incorrectly supplied, unsafe, or does not match its description or applicable size guide, please contact us as soon as possible at info@skillsetstudio.com.au.

To help us assess the issue, please include:

• your order number
• clear photos of the item and issue, where practical
• a brief description of the problem

Remedies

Where a product does not meet the applicable consumer guarantees, Skillset Studio will provide an appropriate remedy in accordance with applicable consumer law.

For a major or substantial problem, you may be entitled to choose a refund or replacement. For a minor problem, we will provide an appropriate remedy within a reasonable time.

Delivery issues

If your order is damaged in transit, appears to be lost, or has not arrived within a reasonable time, please contact us at info@skillsetstudio.com.au so we can investigate and provide an appropriate outcome.

Returns and return postage

Please contact us before returning an item so we can assess the issue and provide the appropriate return instructions. Where a return is required, we will provide a return address or prepaid return label, as appropriate.

We may ask for photos, further information or the return of the item where reasonably necessary to assess a claim.

Where a return is required because an item is faulty, incorrectly supplied, damaged, or does not meet a consumer guarantee, Skillset Studio will cover or reimburse reasonable return postage costs where required by applicable law.

Original packaging is not required to make a claim under consumer-guarantee laws, although proof of purchase may be requested.

Refunds

Approved refunds will be processed to the original payment method within a reasonable time. Processing times may vary depending on your bank, card provider or payment service.

Contact us

For questions about an order or this policy, contact us at:

info@skillsetstudio.com.au

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under Australian Consumer Law or New Zealand’s Consumer Guarantees Act.