Privacy Policy

Last updated: 4 July 2026

Skillset Studio (“we”, “us” or “our”) operates this website and online store. We are based in Victoria, Australia and sell to customers in Australia and New Zealand.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us or otherwise use our services.

Personal Information We Collect

Depending on how you interact with Skillset Studio, we may collect:

• your name, email address, phone number, billing address and delivery address;
• order and transaction information, including items purchased, order value, payment status, delivery details, and customer-service or return enquiries;
• account information, if you choose to create a customer account;
• communications you send us, including emails and support requests;
• marketing preferences, where you choose to subscribe to promotional communications; and
• device and usage information, including your IP address, browser, device type, pages viewed and interactions with our store.

Payments are processed by our payment providers, such as Shopify Payments or PayPal where available at checkout. We do not store full payment-card details.

How We Collect Personal Information

We collect personal information:

• directly from you when you place an order, create an account, subscribe to marketing communications or contact us;
• automatically through Shopify, cookies and similar technologies when you browse or use our store; and
• from service providers involved in payment processing, fraud prevention, order fulfilment or delivery.

Providing personal information is generally optional. However, we need certain information, such as your name, contact details, delivery address and payment confirmation, to process and deliver an order. Without it, we may be unable to complete your purchase.

How We Use Personal Information

We use personal information to:

• process payments, fulfil orders and arrange delivery;
• communicate with you about your order, delivery, returns, customer service or account;
• operate, maintain and improve our store and customer experience;
• detect, investigate and prevent fraud, security issues or unlawful activity;
• comply with legal, tax and record-keeping obligations; and
• send promotional emails where you have subscribed or where otherwise permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Shopify and Shopify Network Intelligence

Our store is hosted by Shopify. Shopify processes personal information when you visit or make a purchase through our store in order to provide, operate and improve the services available through it.

Because Shopify Network Intelligence is enabled for our store, Shopify may use information about your interactions with our store, other merchants and Shopify to provide enhanced services. These services may include improved products and personalisation, better store performance, fraud and security tools, and advertising-related features.

No other merchant can access your personal information.

To learn more about how Shopify handles personal information, please see the Shopify Consumer Privacy Policy.

How We Share Personal Information

We share personal information only where reasonably necessary to operate our business and provide our services. This may include sharing information with:

• Shopify, which hosts and supports our online store;
• payment providers used at checkout, including Shopify Payments and PayPal where applicable;
• Printify and relevant printing or fulfilment partners that produce and dispatch made-to-order products;
• shipping and delivery providers;
• service providers that help us operate our website, customer communications or fraud-prevention processes; and
• professional advisers, insurers, government authorities or law-enforcement agencies where required or permitted by law.

We do not sell or rent your personal information as a standalone product.

International Transfers

Some of the providers we use, including Shopify, payment providers, Printify, print providers and delivery-related service providers, may store, process or access personal information outside Australia or New Zealand.

Where this occurs, we take reasonable steps to use reputable service providers and to ensure personal information is handled with appropriate safeguards, having regard to applicable privacy laws.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate properly, support checkout functions, remember preferences, understand how visitors use our store and help improve store performance.

You can manage cookies through your browser settings. Where a cookie-consent banner or privacy preference tool is available on our website, you can use it to manage certain non-essential cookie preferences. Please note that disabling cookies may affect some store functions.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, meet legal, tax and record-keeping obligations, resolve disputes and enforce our policies.

Access, Correction and Other Requests

You may contact us to:

• request access to personal information we hold about you;
• request correction of inaccurate, incomplete or outdated personal information;
• ask us to delete personal information where appropriate and permitted by law;
• withdraw from promotional email communications; or
• make a privacy complaint.

We may need to verify your identity before responding to a request. We will respond within the timeframe required by applicable law. This is generally within 20 working days for requests from New Zealand customers and within a reasonable period, usually no more than 30 days, for Australian requests.

Privacy Complaints

If you have a concern about how we handle your personal information, please contact our Privacy Officer using the details below. We will investigate your complaint and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or, for New Zealand privacy matters, the Office of the Privacy Commissioner.

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party services. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our store is not directed to children, and we do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information without appropriate consent, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations. The updated policy will be published on this website with a revised “Last updated” date.

Contact Us

Privacy Officer
Skillset Studio
Email: info@skillsetstudio.com.au